QuickStart

Where do I install CoachProxy?

  1. CoachProxy plugs into any Spyder Controls network port in your coach. The connector only fits in one direction, so you do not need to worry about connecting it backwards. Some suggested install locations are:
    1. Inside the passenger console, to the right of the passenger seat.
    2. Directly into the Spyder Controls House Panel (usually in the bedroom or closet)
    3. Directly into the Spyder Controls Chassis Panel (usually inside the front bay under the driver’s seat)

  2. After installing, CoachProxy’s red power light will turn on, and its green activity light will begin blinking.
  3. Wait about two minutes for CoachProxy to fully start up.

Note: when installing inside the passenger console, you may need to also purchase a 4-port Spyder hub and cable. Coaches with two Spyder keypads on the console (one on top and on next to the door) typically already have a hub inside the console. Coaches with only one keypad on the console typically require a hub in order to connect CoachProxy. When installing a new hub, you will unplug the existing Spyder cable from the keypad, and plug it into your hub. Then, plug CoachProxy into the hub and plug the hub’s spare wire into the keypad.

Now continue on to How do I connect to CoachProxy?

How do I connect to CoachProxy?

For a video tutorial of this step, see the bottom of this page.

  1. After installing CoachProxy, allow about two minutes for it to fully start up.
  2. Use your computer or mobile device’s Wi-Fi settings to search for and connect to the CoachProxy Wi-Fi network:
    Wi-Fi Name: CoachProxy_xxxxxx
    Wi-Fi Password: coachproxy01 (all lowercase)
  3. Open your web browser and type in 192.168.41.1 and press enter or go.
  4. CoachProxy’s welcome / configuration page should display.

Next let’s configure CoachProxy for your coach.


Configuring CoachProxy for your coach

For a video tutorial of this step, see the bottom of this page.

When connecting to CoachProxy for the first time, you will need to configure it for your coach.

  1. Select your Tiffin year, model, and floor plan. You may need to scroll within each menu to find your choice.
  2. Select any options that affect CoachProxy, such as heated floors or Aqua-Hot. Some options may be pre-selected, and some may not be relevant for your coach.
  3. Choose “Save and Install” to reconfigure CoachProxy for your coach.
  4. Once CoachProxy has restarted, you can reconnect and start controlling your coach!

Important: CoachProxy will restart during the “Save and Install” process. This will cause your computer or mobile device to disconnect from the “CoachProxy_xxxxxx” Wi-Fi network. Once CoachProxy has finished restarting in about two minutes, you must reconnect to CoachProxy’s Wi-Fi network to continue!

Next, you should change CoachProxy’s WiFi settings.


Change your CoachProxy Direct Wi-Fi settings

This is an important step as it will prevent others from connecting to your CoachProxy and controlling your coach.

  1. After installation, Connect to CoachProxy and Touch / Click on the top left Menu (three horizontal bars), go to the System panel and look for ‘CoachProxy Direct Wi-Fi’ section. (Not to be confused with ‘Join Your Wi-Fi’)
  2. Update the Wi-Fi name and Password areas to suit your desired values
  3. Touch / Click on the Save button at the bottom of the section.

NOTE: You will be disconnected from CoachProxy and will need to re-connect using the new Wi-Fi name and password you’ve just set. If you forget what this is, you can reset your CoachProxy to defaults.

Do you already have your own WiFi network in your coach? Keep reading and connect CoachProxy to your Wi-Fi network.

Connect CoachProxy to Your Wi-Fi Network

If you have an existing Wi-Fi network in your coach, usually via a router or hotspot, you can connect CoachProxy to your network. This is preferred over connecting directly to CoachProxy’s network, and is required for using CoachProxy’s remote access service.

    1. Connect to CoachProxy’s Wi-Fi network and select the Menu button (three horizontal lines in the top-left),  choose the ‘System’ panel, and look for the ‘Join Your Wi-Fi’ section.
    2. Press the blue ‘Scan for your Wi-Fi’ button and wait a few seconds for the scan to run.
    3. Select your Wi-Fi network from the menu under the blue button. This should copy your network into the ‘Network Name’ area below.
    4. If your network is not in the list, you can manually type it into the ‘Network Name’ area.
      Note: The Wi-Fi Network Name is case sensitive!
    5. Enter your Wi-Fi network’s Password into the ‘Network Password’ area.
      Note: The Wi-Fi Network Password is case sensitive!
    6. Select the ‘Save’ button at the bottom of the section.
    7. Watch the screen for status messages as CoachProxy attempts to connect for any issues.
      Note: Your Wi-Fi may disconnect while CoachProxy updates its settings. If this happens, you will miss some status messages until you re-connect to CoachProxy’s network!
    8. Once connected, CoachProxy will provide the IP address your network gave CoachProxy.
    9. Connect your Phone, Tablet or Computer back to your existing Wi-Fi network (not the CoachProxy Direct Wi-Fi network).
    10. Type in the IP address that was provided by CoachProxy into the web browser.
    11. After a few seconds, CoachProxy should be displayed.
    12. Bookmark the local CoachProxy page for easy access in the future.

Note: If your CoachProxy or your Wi-Fi router / hotspot are turned off for more than a day, CoachProxy’s assigned IP address may be different the next time it connects, and your bookmark will no longer work. To prevent this, most routers and hotspots have an option to assign a permanent (also called ‘static’) address that will not change. Since every router is different, you will need to check your router or hotspot’s instructions to locate and enable this setting for CoachProxy if you encounter this situation.

Setup Remote Access Service

  1. Be sure your CoachProxy device is connected to a network that has Internet access.
  2. Connect to CoachProxy and Touch / Click on the top left Menu (three horizontal bars),  go to the System panel.
  3. Under the ‘Network Information’ section, look for ‘Remote Access Capable’.
    Note: If ‘Remote Access Capable’ is ‘No’, please check your settings and try again.
  4. If ‘Remote Access Capable’ is ‘Yes’, purchase the ‘Remote Access Service
  5. During the purchase process, you will need to input the Serial Number of your CoachProxy device.  This is located on the System panel of your CoachProxy device directly above the ‘Reboot’ button.
  6. After you’ve completed the Checkout process, please go to your ‘Subscriptions‘ page.
  7. Click on the ‘Update CoachProxy Link’ button
  8. Confirm your CoachProxy Serial Number is correct, and provide the ‘MyURL Path’ and ‘Authentication Code’ you’d like to use.
  9. Click ‘Update’
  10. Your new MyPath URL will be active within 60 seconds.  A link to the active path is provided both on the ‘Subscriptions‘ page, as well as the ‘Link your CoachProxy’ section.
  11. Please test your new link after a minute by entering in the URL you just created.
  12. After authenticating, your CoachProxy interface should be visible!
  13. Please save a link to this page as your new desktop link for easy access.
    Details on how to do this can be found by doing a Google search on ‘How to create a website link on my desktop’

Suggestion:
– In order to conserve data on your internet plan, you may wish to create two links on your desktop:

  1. One for when you’re at home and can use the local network address.
  2. Aother for when you’re away from home and can utilize the ‘Remote Access’ service.

Reset CoachProxy to Factory Defaults

  1. Go to a Spyder control panel that has a ‘Panel Lights’ button. (Bathroom panels, Bedroom panel, Entry door panel)
  2. Starting with the Panel Lights ON, press the Panel Lights button 5 times within 3 seconds. (Off, On, Off, On, Off)
    The panel light will blink once to confirm the command was received, then twice more immediately before the CoachProxy reboots with Factory default values.

Please wait at least two minutes and then connect to CoachProxy directly to reconfigure.

Re-Installing CoachProxy Software Image

Important! Do not update your CoachProxy software if you have our Voice Integration (i.e. Alexa, Google Home) option installed. If you upgrade, your Voice Integration will stop working. We expect to have a new version of Voice Integration available by early May, 2018.

Important! Re-installing your CoachProxy software will reset any saved configuration settings, such as you WiFi network information or notification settings. After re-installing, you will need to configure your CoachProxy settings again.

This process requires the ability to write to a microSD card. This can be achieved with a USB Card reader, or by using a microSD to SD adapter and an existing SD card slot on your computer.

  1. Download and save the latest CoachProxy software image file:
    • Download link: CoachProxy_latest.img.bz2
    • The download is very large, approximately 660 MB. If your Internet connection is via a cellular phone or hotspot, please be aware of your monthly data usage limit.
  2. Unplug CoachProxy from the Spyder Controls network by squeezing the small clip on the edge of the black network connector.
  3. Remove the microSD card from CoachProxy
    • If you are looking at the bottom of the CoachProxy, the microSD card will be in a recess opposite the USB and network ports.
    • The microSD card simply pulls out. Tweezers may help remove the card. Refer to the photos at the bottom of this page.
  4. Flash the downloaded software image onto the microSD card:
    • Download and install the free “Etcher” program from https://etcher.io/
    • Insert the microSD card into your computer or USB card reader, using a microSD to SD card adapter if needed.
    • Run Etcher, select your downloaded CoachProxy_latest.img.bz2 file, your SD card, and click “Flash”.
  5. Once the image is written to the microSD card, remove it from your computer and re-insert it into CoachProxy.
    • When holding CoachProxy upside down, the label of the microSD card will be toward you, and the metal pins toward the CoachProxy board, as shown in the photos below.
  6. Plug the CoachProxy network cable back into your coach’s Spyder network.
    • Please wait at least two minutes for CoachProxy to start up.
    • Follow our Quick Start guide to connect to CoachProxy’s direct Wi-Fi network and configure CoachProxy for your coach and Wi-Fi network.

How to Clear Browser Cache

Menu

Safari on iOS (iPhone or iPad)

  1. Ensure all windows with CoachProxy are closed.
  2. Launch the ‘Settings’ app from the Home screen of your iOS device.
  3. Scroll down and tap on Safari.
  4. Scroll all the way to the bottom and tap on ‘Advanced’.
  5. Tap ‘Website Data’.
  6. In the ‘Search’ box at the top, type ‘coachproxy’.
  7. Tap ‘Search’ on the keyboard to hide the keyboard.
  8. Tap ‘Edit’ at the lower right corner.
  9. Tap the Minus (-) sign to the left of any ‘coachproxy.com’ sites.
  10. Tap ‘Delete’ on the right of the site to delete cached data for CoachProxy from your iOS device.
  11. Click Done.
  12. Reboot your iOS device

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Chrome on iOS (iPhone or iPad)

Note: Before continuing, please ensure you know your passwords needed to log back into any websites as you will be logged out of all websites in Chrome.

  1. Launch Chrome
  2. Ensure all CoachProxy tabs are closed.
  3. Tap the 3 dots (menu) button at the top right.
  4. Tap ‘Settings’ in the menu.
  5. Tap ‘Privacy’ under ‘Advanced’.
  6. Tap ‘Clear Browsing Data’ at the bottom of the page.
  7. Ensure only ‘Cookies, Site Data’ and ‘Cached Images and Files’ options are checked.
  8. Tap ‘Clear Browsing Data’.
  9. Again, Tap ‘Clear Browsing Data’ at the bottom fly-up to confirm.
  10. Tap ‘Finshed’ at the top right of the page.
  11. Reboot your iOS device

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Chrome on Android (Phones and Tablets)

Note: Before continuing, please ensure you know your passwords needed to log back into any websites as you will be logged out of all websites in Chrome.

  1. Launch Chrome
  2. Ensure all CoachProxy tabs are closed.
  3. Tap the 3 dots (menu) button at the top right.
  4. Tap ‘Settings’ in the menu.
  5. Tap ‘Privacy’ under ‘Advanced’.
  6. Tap ‘Clear Browsing Data’ at the bottom of the page.
  7. In the ‘Clear data from the’ drop down, select ‘beginning of time’
  8. Ensure only ‘Cookies and Site Data’ and ‘Cached Images and Files’ options are checked.
  9. Tap ‘Clear Data’.
  10. Reboot your Android device

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Chrome on ChromeOS, Linux, OSX, and Windows

Note: Before continuing, please ensure you know your passwords needed to log back into any websites as you will be logged out of all websites in Chrome.

  1. Launch Chrome
  2. Ensure all CoachProxy tabs are closed.
  3. Click the 3 dots (menu) button at the top right.
  4. Click ‘Settings’ in the menu.
  5. In the ‘Search Settings’ box, type ‘cache’.
  6. Click ‘Clear Browsing Data…’ toward the top of the page.
  7. In the ‘Obliterate the following items from:’ drop down, select ‘the beginning of time’
  8. Ensure only ‘Cookies and other site and plugin data’ and ‘Cached images and files’ options are checked.
  9. Tap ‘Clear browsing data’.
  10. Close the ‘Settings’ tab.

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Firefox on Linux, OSX, and Windows

  1. Open Firefox
  2. Ensure all CoachProxy tabs are closed.
  3. Click the Menu (3 horizontal bars) at the top right.
  4. Click ‘History’ in the menu.
  5. Click ‘View History Sidebar’
  6. In the History sidebar on the left of the Firefox window, type ‘my.coachproxy.com’ in the Search box at the top.
  7. For all sites listed below the search bar, Right-Click (two-finger tap on OSX) and select ‘Forget About This Site’
  8. Click the small X at the top right corner of the ‘History’ sidebar.

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