Return / Refund Policy

Our goal is for your 100% satisfaction.  If for any reason, you’re not completely happy with your CoachProxy device, we will gladly issue a refund (minus shipping cost) within the first 30 days after your purchase.  Please note that we require returned devices to be in original condition and will take care of removing any settings you may have applied to the device.

The CoachProxy Remote Access service is charged on a monthly basis and can be canceled at any time.  Note that no refunds (whole or partial) will be issued for the remote access service.

To initiate a product return, please use the ‘Request RMA’ button from your My Account page.

To cancel your CoachProxy Remote Access service:

  • Go to My Account.
  • Under ‘My Subscriptions’, click ‘View’ beside your subscription
  • On the next page, click ‘Cancel’