Reasons NOT to buy a CoachProxy
Did you know that CoachProxy is a tiny, one-person company? All software development, hardware assembly, and customer support is handled by me (Mike Fischer) from my 2018 Phaeton. Before you purchase a CoachProxy, there are a few things you should consider:
- All customer support is handled through tickets/e-mails. In most cases I’m able to respond to tickets within a few hours, but occasionally it may take several days (for example, if I’m on the road or at a National Park with no Internet service).
- You access CoachProxy through your web browser… there’s no app to download to your device. While this makes CoachProxy more flexible (you can use it from any computer or device), it’s not quite as simple to access as using a dedicated phone app.
- Setting up and using CoachProxy requires an understanding of configuring WiFi networks. Please review the CoachProxy Connection Methods page, watch the video tutorial for connecting to CoachProxy’s private WiFi network, and read about connecting CoachProxy to your WiFi network for more information. If you’re planning to connect CoachProxy to your WiFi network, you should know how to configuring your WiFi router’s DHCP lease time, IP address reservations, or static IP addresses. If you don’t, you may have difficulty getting CoachProxy working correctly.
Why share this information? My goal isn’t to sell as many units as possible… it’s to ensure owners are getting the most out of their Tiffin motorhome. When CoachProxy started, it was a hobbyist product typically purchased by techies and gadget fans. Although I have never done any advertising, CoachProxy’s popularity has been growing quickly through word-of-mouth referrals. As a result, some new customers are finding that CoachProxy is a bit more complex than they expected, have difficulty setting it up, or require assistance connecting it to their home WiFi network. I would rather customers know what they are getting into before purchasing, rather than them being disappointed or frustrated.